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Reply to Issue

Add a reply or escalate an existing issue. Used to provide additional information, request resolution, or close a resolved issue.

Reply to Issue

POST/ret11/reply-issue

Auth Required

Include a Bearer token. See Authentication.

Request Body

Field	Type	Required	Description
issueId	string	required	Issue ID from register-issue
status	string	required	Issue status update. E.g., `"OPEN"`, `"RESOLVED"`, `"CLOSED"`
shortDesc	string	required	Short description of the reply or action
descriptorCode	string	required	Action code. E.g., `"ESCALATE"`, `"CLOSE"`, `"NO_ACTION"`
actionBy	string	required	Who is taking action. E.g., `"CONSUMER"`, `"SELLER"`, `"INTERFACING_NP"`
images	string[]	optional	Additional evidence image URLs
media	string[]	optional	Additional media URLs
refId	string	optional	Reference ID for escalations
refType	string	optional	Reference type for escalations

Request Example

{
  "issueId": "a7f3c9d1-5b8e-4f2a-9c6d-1e7b3a4f5c8d",
  "status": "OPEN",
  "shortDesc": "Issue not resolved, requesting escalation",
  "descriptorCode": "ESCALATE",
  "actionBy": "CONSUMER"
}

Response

Returns ONDC-formatted acknowledgment with status: "ACK".

Response Example

{
  "data": {
    "context": {
      "domain": "ONDC:RET11",
      "country": "IND",
      "city": "std:080",
      "action": "issue",
      "core_version": "1.0.0",
      "bap_id": "ondc.preprod.highwaydelite.com",
      "bap_uri": "https://ondc.preprod.highwaydelite.com/ret11",
      "bpp_id": "pramaan.ondc.org/beta/preprod/mock/seller",
      "bpp_uri": "https://pramaan.ondc.org/beta/preprod/mock/seller",
      "transaction_id": "56a55c3f-8052-4bb6-91d6-47e1a178a0c0",
      "message_id": "b8e4d0c2-6c9f-5g3b-0d7e-2f8c4b5g6d9e",
      "timestamp": "2026-06-10T09:05:00.000Z"
    },
    "message": {
      "ack": {
        "status": "ACK"
      }
    }
  }
}