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Register Issue

Submit a customer grievance for an order. This is the primary entry point for the IGM (Issue & Grievance Management) flow. Get valid categories and sub-categories from issue-reasons.

IGM Flow Overview

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Create Issue/create-issue

→

Reply / Resolve/reply-issue

Register Issue

POST/ret11/register-issue

Auth Required

Include a Bearer token.

Request Body

Field	Type	Required	Description
orderId	string	required	Order the issue relates to
category	string	required	Issue category from issue-reasons. E.g., `"order"`, `"Item"`
subCategory	string	required	Sub-category code from issue-reasons
name	string	required	Customer’s full name
phone	string	required	Customer’s phone number
email	string	required	Customer’s email address
fulfillmentId	string	required	Fulfillment ID from select response
providerId	string	required	Provider ID from nearby-restaurants
shortDesc	string	required	Brief one-line description of the issue
longDesc	string	required	Detailed description of the issue
itemId	string	optional	Specific item ID if the issue is item-specific
itemQuantity	number	optional	Quantity of the affected item
images	string[]	optional	Evidence image URLs
userId	string	optional	Your own platform's user ID for the logged-in user

Request Example

{
  "orderId": "019c2ed4b42a79b4b093b41d5dcd1352",
  "category": "Item",
  "subCategory": "FLM02",
  "name": "John Doe",
  "phone": "9876543210",
  "email": "john@example.com",
  "fulfillmentId": "6c00379b-17ec-42b1-bf36-037a744d2056",
  "providerId": "pramaan_provider_1",
  "shortDesc": "Wrong item delivered",
  "longDesc": "I ordered a Margherita pizza but received a Pepperoni pizza",
  "itemId": "id_ancc5_0_0",
  "itemQuantity": 1,
  "images": ["https://example.com/photo.jpg"]
}

Response

{
  "data": {
    "message": "successfully registered the issue"
  }
}

After registering, use create-issue to open the formal ONDC issue ticket using the returned issueId.