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Create Issue

Open a formal ONDC issue ticket after registering the issue. This sends the issue into the ONDC network and generates an issueId used for all subsequent replies.

Create Issue (ONDC)

POST/ret11/create-issue

Auth Required

Include a Bearer token. See Authentication.

Request Body

Field	Type	Required	Description
orderId	string	required	Order the issue relates to
issueId	string	required	Issue ID returned by register-issue
name	string	required	Customer’s full name
phone	string	required	Customer’s phone number
email	string	required	Customer’s email address

Request Example

{
  "orderId": "019c2ed4b42a79b4b093b41d5dcd1352",
  "issueId": "a7f3c9d1-5b8e-4f2a-9c6d-1e7b3a4f5c8d",
  "name": "John Doe",
  "phone": "9876543210",
  "email": "john@example.com"
}

Response

Returns an ONDC-formatted acknowledgment. The issueId is now active on the network and can be referenced in reply-issue and user-issues.

Response Example

{
  "data": {
    "context": {
      "domain": "ONDC:RET11",
      "country": "IND",
      "city": "std:080",
      "action": "issue",
      "core_version": "1.0.0",
      "bap_id": "ondc.preprod.highwaydelite.com",
      "bap_uri": "https://ondc.preprod.highwaydelite.com/ret11",
      "bpp_id": "pramaan.ondc.org/beta/preprod/mock/seller",
      "bpp_uri": "https://pramaan.ondc.org/beta/preprod/mock/seller",
      "transaction_id": "56a55c3f-8052-4bb6-91d6-47e1a178a0c0",
      "message_id": "a7f3c9d1-5b8e-4f2a-9c6d-1e7b3a4f5c8d",
      "timestamp": "2026-06-10T09:00:00.000Z"
    },
    "message": {
      "ack": {
        "status": "ACK"
      }
    }
  }
}