Issue Reasons
Retrieve the list of valid issue categories and sub-categories. Pass
the category and subCategory values to
register-issue.
Get Issue Reasons
GET/ret11/issue-reasons
Auth Required
Include a Bearer token. See Authentication.
Response
Returns a data array containing one object with issue
categories as keys. Each key maps to an array of sub-category codes.
| Category Key | Sub-Category Codes | Description |
|---|---|---|
| order | ORD001–ORD005 | Order-level issues (cancellation, non-delivery, delay, etc.) |
| Item | ITM001–ITM006 | Item-level issues (wrong item, quality, missing, damaged) |
| Fulfillment | FLM001, ITM002, FLM011 | Delivery issues (agent behavior, address problems) |
| Agent | AGT001 | Delivery agent issues |
| Payment | PMT001 | Payment issues (charged but not processed, refund) |
How to Use
Pass the category key as category and the sub-category
code as subCategory when calling
register-issue.
Response Example
{
"data": [
{
"order": [
"ORD001",
"ORD002",
"ORD003",
"ORD004",
"ORD005"
],
"Item": [
"ITM001",
"ITM002",
"ITM003",
"ITM004",
"ITM005",
"ITM006"
],
"Fulfillment": [
"FLM001",
"ITM002",
"FLM011"
],
"Agent": [
"AGT001"
],
"Payment": [
"PMT001"
]
}
]
}